At [Lucent Aeterna], we aim to deliver your orders quickly and safely. Here’s what you need to know:

1. Processing Time: Orders are processed within [14] business days.
2. Shipping Methods: We offer standard and expedited shipping options. Delivery times vary by location.
3. Shipping Costs: Shipping fees are calculated at checkout based on your address and selected shipping method.
4. Tracking: Once your order is shipped, you will receive a tracking number via email.
5. International Shipping: Customs duties, taxes, and fees may apply for international orders and are the responsibility of the customer.
6. Lost or Damaged Items: Contact us at [contact@lucentaeterna.com] if your order is lost or arrives damaged. We will assist you with replacement or refund.

We strive to provide the best delivery experience for our customers.