About Us
-Brand Story:
It was early in the morning when she walked in, gently holding an urn with her beloved cat’s ashes. She whispered,
“I’m afraid I’ll slowly forget the way she looked at me.”
So, we painted the very first portrait — of a cat who had already crossed the rainbow bridge.
From that day on, more and more people found their way to us:
An old man from southern France, longing to commemorate his loyal hunting dog.
An illustrator in Tokyo, whose cat was her only family.
A young child who softly said,
“I want her to become a princess.”
These deep emotions and quiet wishes inspired the creation of Lucent Aeterna — from Latin, meaning “Eternal Light.”
We believe that every pet’s companionship is not just a fleeting chapter, but a light that never fades, illuminating their owner’s memory and soul.
At Lucent Aeterna, we preserve love through classical oil painting and honor trust through meticulous detail.
Each portrait carries a unique bond. Through careful composition, color, and expression, we strive to capture not only the likeness, but also the essence they left in your heart.
This is not a mere reproduction — it is a heartfelt dialogue about love, memory, and eternity.
We cloak them in regality, portraying them in their most noble and beloved form —
allowing them to become the true centerpiece of your home, celebrated like a family legacy, remembered with pride, and passed down through generations.
We believe pets are not simply “part of your past”;
they are souls that deserve to be remembered, honored, and to shine on your wall — forever.
Lucent Aeterna — in tribute to the light that once lit your world.
-Frequently Asked Question（FAQ）:
Q1: What types of products do you offer?
A:
We currently offer the following product categories:
- Plaster art wall hangings
- Indoor decorative wall art based on wooden panels
-Special custom oil paintings
-Oil painting–related accessories
All of our pieces are created with a strong focus on artistic value and interior decoration, making them suitable for both homes and personalized spaces.
Q2: How can I place an order?
A:
You can place an order directly on our website by selecting the product category you are interested in.
If you have any special customization requests (such as size, style, or content adjustments), please contact our customer service team via Instagram or Email before placing your order to confirm the available services and pricing.
After your order is placed, our customer service team will contact you by email to discuss your requirements and provide a digital preview (mockup) for your confirmation. Production will begin once the preview is approved.
Q3: What is the customization and production process?
A:
After you confirm the final digital preview, we will proceed with production.
The estimated time for production, packaging, and shipment is approximately 2–4 weeks, depending on the complexity of the order.
Q4: When will I receive my order?
A:
Delivery times may vary depending on your location. To ensure the safety and integrity of each artwork during transit, we use trusted logistics partners.
In most cases, orders are delivered within 10 business days after shipment.
Once your order has been shipped, you will receive an email with your order number and a tracking link so you can follow the delivery status.
-Need Help？
- Email: [contact@lucentaeterna.com]
- Web：www.lucentaeterna.com
- Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+11)
- Customer Support Form: You can also fill out our contact form on this page, and we will respond within 24 hours.