We want you to be 100% satisfied with your purchase from Lucent Aeterna. If you are not satisfied, you may request a refund or exchange under the following conditions:

1. Eligibility: Requests must be made within [X] days of receiving your order. Products must be unused, undamaged, and in original packaging.
2. Process: Contact our support team at [contact@lucentaeterna.com] with your order number and reason for return.
3. Refund Method: Refunds will be issued to the original payment method after the product is received and inspected.
4.  Exclusions: Customized or personalized items are not eligible for returns or refunds unless defective.
5. Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.

Contact us anytime for questions about your order.